Where do you ship?

We ship to the United States, the United Kingdom and the European Union.

How long does shipping take?

Orders are processed in 1–3 business days and delivered in 10–20 business days. Standard shipping is $6.99 to the US and $7.99 to the UK and EU. See our Shipping Policy.

Why did my order arrive in separate packages?

Some pieces ship from different partner suppliers and warehouses. You'll get tracking for each package at no extra cost.

How do I track my order?

We email your tracking number as soon as your order ships. Tracking may take up to 48 hours to update.

Can I return an item?

Yes. You have 30 days from delivery to request a return for unused items in original condition. See our Returns & Refunds page.

My item arrived damaged. What now?

Email us within 7 days of delivery with your order number and photos. We'll send a free replacement or a full refund.

Can I see a product in my room before buying?

We're adding true-to-size 3D and "View in your space" previews to selected products. Where you see the 3D badge, tap "View in your space" on your phone to place the item in your room at real size.

Are colors exactly as shown?

We show products as accurately as possible, but natural materials and different screens can cause slight variations in tone and texture.

Can I change or cancel my order?

Email us within 12 hours of ordering and we'll do our best to update or cancel it before it ships.

Which payment methods do you accept?

All payment options shown at checkout are processed securely. We never store your full card details.

How can I contact you?

Email vxhomedecor@gmail.com. We reply within 1–2 business days.